Location:
Shippensburg, PA
Employment Type:
Part-Time
Salary:
Competitive
Job Description
As a Bartender, you ensure consistent drink quality by preparing orders in a short period of time and in accordance with recipes and guidelines established by the Food and Beverage department. You will also maintain a clean, sanitary, and safe work area in a fast paced environment, while providing superior guest service.
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Ask for ID from any guests that appear to be under the age of 30
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Accurately prepare drinks, according to established company recipes and presentation
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The ability to free pour a ¼ oz., ½ oz., ¾ oz., 1 oz., 1-1/4 oz., 1-1/2 oz and 1-3/4 oz. shots with consistent proficiency
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Ask if the guest has ever been to an Arooga’s before
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Takes drink orders, suggesting specialty drinks, non-alcoholic beverages, soft drinks, etc.and delivers them promptly and accurately to each guest
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Offers every guest a menu
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Explains Arooga’s versus regular restaurants
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Asks the required wing questions
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Responsible beverage service
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Suggests an appetizer and delivers it promptly (if ordered)
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Suggests add-on sides, salads, and soups
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Knows Arooga’s menu thoroughly and accurately, answers any questions a guest might have about menu items and preparation options
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Checks back with the guests within two (2) minutes to make sure everything is prepared to their satisfaction. At lunch – check back, check down
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Without being intrusive, observes when drinks need to be refilled or dishes need to be cleared
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Enters all food and drink items at the POS station, ensuring all items are entered accurately
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Presents the check and picks up the payment in a timely fashion. Makes correct change and/or completes the proper charge card procedure
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Pre-bus bar by clearing all food items
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Resolves any guest complaints immediately unless a Manager is required to assist with a guest. Exercises judgment in the most appropriate way to satisfy the guest and recover flawlessly
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Advises the Manager immediately of any guest complaints and how the issue was resolved.
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Observes other bar stations and service bar printer and pitches in when needed
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Completes any other duties assigned by a Manager
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Weekend, evening and holiday work is required
Requirements
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Excellent interpersonal skills
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Knowledge of all standard liquor, wine and beer products offered by Arooga’s
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Knowledge of drink recipes and presentation
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Good reading, writing, and verbal communication skills required
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Ability to exercise good judgment when dealing with problem resolution
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Ability to anticipate guests’ needs
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Attention to detail
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Knowledge of and ability to use the POS station quickly and accurately
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Ability to respond in emergency situations to avoid imminent dangers to self and others
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Successfully completes and passes the RAMP Certification program
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Be able to find or have a reliable source of transportation